Terms of service

INTRODUCTION
Jen offers Voicework; a culmination of singing teaching and self expression coaching with the aim of evolving and expanding the expressive voices, artistry and lives of clients. Facilitating them to move towards their individual goals and desires. Because Expressive voicework is person centred it is necessarily wide ranging and draws upon many disciplines. Sessions may encompass, but are not limited to; meditative/improvisation based voicework, technical voice craft, artist development, songwriting & musicality skills, self expression and personal development coaching.

JEN IS A TEACHER, MENTOR & COACH
Teaching is imparting knowledge and facilitating learning.
Mentoring is sharing experience.
Coaching is unlocking a clients potential through listening and enquiry, revealing the clients own guidance and resourcefulness to find strategies and solutions.

Jen has qualifications in voice, singing, singing teaching, music, artist development, self expression and personal development coaching. She is also an artist. By taking part in sessions the participant agrees that Jen; the coach, teacher and mentor may draw at will from her wealth of experience and training in all these fields. And that they are capable and responsible to indicate if they at any point feel the would prefer a different path or strategy towards their goals and desires.

JEN”S VOICE TRAINING & QUALIFICATIONS INCLUDE BUT ARE IN NO WAY LIMITED TO:
BA(Hons)Music and Philosophy, Dip(Music), Voice(Dip)
Professional Performance Diploma (Voice): London Music School
Artist Development Diploma(awarded with distinction): British Academy of New Music
Estill Voice Craft 1+2: Royal Academy of Music, Anne Marie speed.
Complete Vocal Technique (Diploma) Cathrine Sadolin.
Core and Advanced Core training; Vocal Process.
Vocal Anatomy For Voice Professionals; Jacob Lieberman.
C21st Singer Teacher Training; Dane Chalfin.
The Developing Voice; Deirdre Trundle.
Free voice improv. with Maggie Nichols.
LIPA Songwriting Summer School.
Speech Level Singing; Seth Riggs, RAM+ Private coaching.
Deva method, with Jeannie Deva, Los Angeles.
Belting Explained; Birmingham centre of speech & language; Gillyanne Kayes, Jeremy Fisher.
Belting and Beyond; Anne Marie Speed
Breathing, Support & Estill II; Royal Academy of Music
Moving vocal education into the C21st; Meribeth Dayme
The Voice in Violence; Lise Olson, CSSD

Jen is ever grateful to have been able to have been supported privately by many of the greatest voice teachers in the world from who she graciously draws and shares knowledge and wisdom. And just as importantly she draws upon the thousands of hours of teaching experience she has in the field with her clients past and present.

JEN’S PERSONAL DEVELOPMENT TRAINING & QUALIFICATIONS INCLUDE BUT ARE IN NO WAY LIMITED TO:
NLP(ABNLP), TFT(ATFT), LifeCoach(MASC), Mindfulness(Dip), Health and social care(Dip). Hypnotherapy (ABH), Time Line Therapy (TLTA).

There are truly too many shorter courses to mention but include everything from EFT to embodiment coaching to taoism to empowerment and confidence coaching. Jen has worked with some of the most amazing coaches in the UK and continues to advance her studies.

TEACHING HISTORY
Jen has taught/coached/mentored major artists backstage everywhere from Wembley to world class studios including George Martin’s Air studios and Metropolis. Jen was resident at The Premises studios in Hackney for 15+ years. She has taught in many prestigious schools and colleges around the UK including the world-class contemporary performing arts school; Artsed in London, preparing young performers for lives on the west end and broadway. Jen has taught many thousands of beginners, amateur singers and aspiring artists privately from all over the world.

THERAPEUTIC BUT NOT THERAPY
It is normal for emotions to come up in both singing lessons and coaching. We are all human. Our sessions are about freedom of expression. It’s important you know that you can ‘come as you are’. You can express your truth with no shame and Jen will support you through the ups and downs of moving towards your desires and goals. The hard conversations can be the most useful. If however, you or Jen feels that you may benefit from deeper support than a teacher/mentor/coach can provide it’s important you seek a qualified therapist, mental or medical care professional. Teaching/mentoring/coaching is not a substitute for counselling, psychotherapy, psychoanalysis, professional mental health or medical care, and can not to be used in place of any form of therapy. It is not intended to diagnose, treat or cure any mental health or medical conditions.Your teacher/mentor/coach is not a therapist.

CONFIDENTIALITY
Confidentiality of session content is agreed by teacher/Coach/mentor and client. Jen agrees to keep all client and session information strictly confidential except in very rare circumstances where decreed by law or where there is intent of seriously harm. In this circumstance a conversation will be had by Jen and client wherever possible. This confidentiality is reciprocal. Additionally participants agree to not share or distribute for free or for sale any session materials including any session recordings without prior written permission from Jen.

THE USE OF TECHNOLOGY
The client is aware that the use of technology is not always secure and they accept the risks of confidentiality in the use of email, text, phone, Skype and other technology. Client understands that if they use technology such as text/email/whatsapp to communicate with their teacher/coach/mentor, then their teacher/coach/mentor will assume this is an acceptable method of interaction and will continue to use.

YOUR HEALTH HISTORY
Clients agree to disclose details of any past or present psychological or psychiatric treatment to Jen before working together. Jen is only able to work with adults who are mentally well and capable of taking full responsibility for any decisions they make. This work is proactive and about taking action in the direction of your desires. If any mental health difficulties arise during the course of the coaching/teaching/mentoring relationship, it’s important you notify your teacher/coach/mentor immediately so that an appropriate plan of action can be discussed.

If you have previously experienced vocal trauma, seen an SLT or voice doctor or been advised to see one it’s important you let Jen know in advance of working together so it can be decided if voice coaching is right for you right now and if Jen is the right teacher for you right now. There is nothing to be gained by not following your doctors advice. It is sometimes possible to have voice coaching in conjunction with speech, language therapy.

CLIENT RESPONSIBILITY
In order to work with Jen you must be able to take full responsibility for your physical, mental, and emotional wellbeing, and any choices, decisions, or actions you decide to take.

OUTCOMES
Your teacher/mentor/coach cannot promise outcomes. You are ultimately responsible for your own success.

REFINING STRATEGY
Not all teaching/coaching/mentoring methods and mediums work for all clients and a course of trials and refinements may be required in order to find the best solutions. The client is invited to communicate openly with the teacher/coach/mentor in these situations. It’s the difficult discussions that enable success to happen.

TEACHING TEACHERS
Becoming a teacher is a beautiful calling. And Jen is a teacher or teachers. If this is of interest to you please reach out and have a discussion with Jen. However, the journey to become a teacher is much longer and much more in depth than the journey to become a singer. It is not appropriate to simply transfer the lessons you have had with Jen to another person without having had proper teacher training. The voice needs to be treated with great respect. All teachers coach based on what presents. Balancing exercises appropriate for you may not be the best choice for someone else. Jen has 25 years experience teaching and hundreds of teacher training hours under her belt. During exercises she is continually listening for vocal health and safety.

COMMUNICATION
If you’re running late drop me a whatsapp message. Phone signal is poor in the studio (we are well insulated!) but wifi/whatsapp is great. If I haven’t heard from you and you are more than 20mins late for your session I will assume you are not coming. I still love you and hope you’re ok.

General communications, please contact me via email (rather than phone) after 10pm and before 8am. I am known for my quick response.

If I contact you and you read the message, please let me know it’s received even if you are unable to reply properly until later.

PAYMENT POLICY
Payment should be made in advance on receipt of your invoice. Fees are generally charged per session in advance of the session. This gives both teacher/coach/mentor and client the ability to continually reflect on the benefits of the relationship.

Online coaching sessions require 48hrs notice of cancellation/rescheduling or the fee is due in full.

London studio sessions require 7 days notice of cancellation (E.g. Sat AM for the following Sat). If you cannot make your booking, after this period, you will be offered an online session in exchange, to be taken within 7 days. This is offered in kindness, at my discretion.

Clients who repeatedly advance book and cancel within the agreed notice period will forfeit the ability to advance book (as it stops other clients from being able to book).

We all get ill sometimes. If you have missed the cancellation notice period but are unwell, please do not come to the studio (e.g. if you are coughing/sneezing/blowing your nose). This ensures a healthy environment for all clients. Please accept an online session to be taken in exchange, offered in kindness, at my discretion.

REFUND POLICY
Sessions are non refundable.

TERMINATION
Client and coach/teacher/mentor both have the ability to terminate work together whenever either see fit as long as the sessions to date have been paid.

RELEASE OF LIABILITY
The participant is aware that coaching is in no way to be construed or substituted as psychological counselling or any other type of therapy or medical advice. The teacher/coach/mentor will at all times exercise their best professional efforts, skills and care in ensuring the client is taught/coached/mentored to move in the direction of their desires and goals.

The client understands and acknowledges that the coach will not be liable legally or otherwise, for the actions the client may or may not undertake as a result of the coaching sessions.

No assumption of responsibility is made, or given, and the client requesting support agrees not to hold Jen responsible or liable in any form or fashion, for such actions taken of their own accord.

The method and process by which this support is given in whatsoever, written or verbal, constitutes an agreement or liability on the part of the provider and is acknowledged to be different in many ways than clinical and medical counselling.

The client agrees that they use this service entirely at their own risk. Teaching/Coaching/Mentoring services are provided “as is”, without warranty of any kind, either expressed or implied, including without limitation any warranty for information services, teaching, coaching, mentoring, uninterrupted access, or products and services provided through or in connection with the service. This service is requested at the client’s own choice and with inherent singular responsibility.

Any actions or lack of actions, taken by the client of such advice is done so solely by choice and responsibility of the client and is neither the responsibility nor liability of Jen. The client takes full responsibility in the decisions they make after being taught/mentored/coached as well as the consequences.

Jen can not accept any liability for any action that is taken or not taken or for any costs, claims, demands or expenses included by the participant as a result of the teaching/coaching/mentoring. And for any claims by third parties in relation thereto, the participant with indemnify Jen against any such liability.

Client agrees to release, waive, acquit and forever discharge your teacher/mentor/coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by Jen as a result of your teaching/coaching/mentoring or otherwise resulting from the teacher/coach/mentor relationship contemplated by this agreement.

LINKS TO OTHER WORK
Periodically, Jen may provide links to other web sites or written print material which may be of value, interest and convenience to you. This does not constitute endorsement of material at those sites or any associated organisation product of service. It is the responsibility of the user to make their own informed decision about the accuracy of the information at those sites and print material including their privacy policies. In no event shall Jen be liable for any incident or consequential damages resulting from use of the material.